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Warranty Your new pedal is covered by a one year warranty on parts and labor. This warranty is all inclusive aside from friction based components such as switches and wah potentiometers. However you foot switch and wah potentiometer are covered by a 30 day warranty. Shipping and handling is typically not covered when sending an item in for repair under warranty. There are special circumstances and if you feel you fall under these circumstances please email me to determine if you are eligible. The only circumstance when this would apply is if you have received a brand new pedal that is in non working order. Although here at Wilson Effects we warranty your product for one year, if your pedal is out of warranty and begins to have trouble please email me as I will often cover the cost of the repair aside from shipping costs. Please do the same if you have purchased a Wilson Effect's pedal from a second hand source as we stand behind our products one hundred percent and would like to have happy customers whether you are second hand customers or not. Returns If you have purchased a Wilson Effect's pedal and are unhappy with it and would like to return it. We do accept returns and we do not charge a restocking fee. However any fee's incurred by Pay Pal are nonrefundable. Shipping is also nonrefundable. Although shipping is free when we ship you your pedal if you choose to return your pedal the shipping charge will be applied to your refund. Refunds are only available through your method of payment as well, which is typically Pay Pal. If you return your pedal and it is damaged in any way, whether this be nicks in the paint job, velcro on the bottom your refund will be adjust to reflect the damage to the pedal. Typically we don't have many returns and the ones we do have we rarely have problems. We have to have measures in place to protect us from predatory customers because believe it or not they do exist. |
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